Returns, Refunds & Exchanges

Can I exchange a shirt I purchased?

Ugly Pelican Tees gladly accepts exchanges of unworn / unwashed items within 30 days of receipt of your order. Please send your unworn / unwashed items to us at:
Ugly Pelican Brand Exchanges
P.O. Box 2043
Clinton, LA 70722
USA
Include a note or the order slip with the following information:
  • The order number, or the name and email address of the purchaser.
  • The item(s) and size(s) you want in exchange. 
  • The address you would like your new shirts shipped to.
Please Note:
  • Customer pays return shipping on exchanges. We recommend using the US Postal Service, but you can ship it via any major carrier.
  • We do not charge a restocking fee.
If you have any questions about the exchange process, please email us at omfug@uglypelican.com  

How do I return a shirt I purchased?

Ugly Pelican Tees gladly accepts returns of unworn, unwashed, and undamaged items for a full refund, less shipping charges, within 30 days of receipt of your order.
Please send your unworn, unwashed, and undamaged items to us at:
Ugly Pelican Brand Returns
P.O. Box 2043
Clinton, LA 70722
USA
Include a note (or, ideally, write on the packing slip and include that) with the following information:
  • The order number, or the name and email address of the purchaser.
  • Please list the item(s) you are returning, and write “return for refund.”
Please Note:
  • Refunds will be made through the original method of payment. This means it will go back onto the credit card or into the PayPal account that placed the order. We cannot send cash refunds.
  • Customer pays return shipping on returns. We recommend using the US Postal Service, but you can ship it via any major carrier.
  • We do not charge a restocking fee.
If you have any questions about the return process, email us at omfug@uglypelican.com .

I was sent a defective shirt or the wrong shirt.

Quality and customer satisfaction are our highest priorities.
If we ship you the incorrect item or you receive a shirt with a manufacturing defect, please contact us at omfug@uglypelican.com  with your order number and the specifics on what the problem is. We will work with you to fix the issue as quickly as possible. This is typically done at no cost to the customer, since it is our mistake! 


My new shirt smells like vinegar. Is that normal?

Due to the printing process, the print area is pre-treated with an eco-friendly solution that smells like vinegar. Most of this evaporates during the curing process, but a hint of vinegar can remain. This will wash out completely in the first wash.